Shipping policy

Last updated: October 13, 2026

Made in our workshop

Blueprint 25 makes 3D printed goods and laser engraved items to order. Please allow 5–7 business days for us to make, check and prepare your order before it ships. Business days are Monday through Friday, excluding U.S. public holidays.

The production and handling period starts after payment is received and the details needed to make your item are complete. For personalized or custom orders, this includes your personalization instructions and any required design approval. We will contact you promptly if information is missing. A different schedule for a special project, large order or preorder will be disclosed before purchase or agreed with you.

Production time and delivery time

The 5–7 business day handling period is in addition to carrier transit time. Choosing faster shipping speeds up transit after dispatch; it does not shorten production unless we have expressly agreed to a rush order. If you need an item by a particular date, contact us before ordering so we can discuss whether that date is achievable.

Shipping charges and destinations

Available shipping destinations, shipping services and charges are displayed at checkout. Rates depend on the order and delivery address. Taxes and any charges collected by us are shown before payment. We do not promise free shipping unless the offer is expressly shown at checkout.

Dispatch and tracking

We will send a shipment confirmation when your order is dispatched, with tracking information when available for the selected service. Carrier delivery estimates are separate from our production period and may be affected by weather, holidays or other delays.

If production or shipment is delayed

If we cannot ship within the production period promised when you ordered, we will notify you, provide a revised shipment date, and offer the choice to accept the delay or cancel the unshipped order for a prompt refund. We will obtain any consent required by applicable law. If you decline the delay, or required consent is not received, we will cancel the affected unshipped items and refund the applicable payment promptly. We will not silently extend your production time.

Address changes and delivery problems

Please check your shipping address before submitting the order. Contact us immediately if it needs to change; changes may not be possible after shipment. If tracking shows an unexpected delay, a package appears lost, or an item arrives damaged or incorrect, contact us with your order number. Photos of the item and packaging help us investigate damage, but do not replace or limit your legal rights. We will work with you and the carrier to arrange an appropriate resolution.

International orders, when available

If checkout offers delivery outside the United States, customs processing may add transit time. Import duties and local taxes not collected at checkout may be payable to the relevant authorities or carrier. Any allocation of these charges remains subject to applicable law and the terms shown at checkout.